Support and Help Channels

  • 1 hour ticket response time
  • A 60–minutes Inquiry Response Warranty

  • Our technical assistance staff is on duty round–the–clock to reply to all of your help needs. Each ticket you post to us will be solved within maximum 1 hour. If your issue requires the help of an administrator, we will send the ticket to the technician in charge and will let you know that the case is under control.

  • Top quality support service
  • Expert Tech Help Service

  • We provide you with 24x7x365 customer help and support by using a ultra–fast ticket platform integrated into your Control Panel. You’re able to e mail us whenever you want about any of the software applications that come pre–configured on the virtual server, including the chosen Operating System, the server admin panel and our custom designed Site Control Panel.

  • Intuitive help center
  • An Intuitive Help Zone

  • In the Site Control Panel that is included cost–free in your virtual server, you’ll discover an educational Help section, containing all that you should be informed on when managing your web sites and software. We have included a wide array of how to content articles and video tutorials that show the standard web site administration duties in an understandable form.