A One–Hour Ticket Response Guarantee
We offer a 60 min response time warranty for any trouble ticket or e–mail that you send to the client service team. We’ll rapidly answer all common inquiries and forward right away the case to our admins in case further assistance is required. If you order the Managed Servers package, we’ll complete any of the included tasks at a time that has been discussed with you in advance.
A First–Class Support Service
Should you need assistance while working with the Site Control Panel or with any of the applications that we’ve pre–installed on the dedicated server on your behalf, do contact the client support team anytime via the ticketing system. In addition, if you require assistance administering your dedicated hosting server, you can make use of the Managed Servers package, which includes Operating System updates on a weekly basis, software installation and troubleshooting services, server monitoring and restarting procedures, data backup hard drive storage space, etc.
A User–Friendly Help Section
We have provided our Site Control Panel with an in–depth knowledge base, which includes extensive explanations of all its features and functions. Furthermore, we have prepared exhaustive video tutorials that will further show you how to carry out a certain operation or resolve a frequently experienced problem. The instructional articles and the tutorial videos are easily reachable from every section of the Site Control Panel via the Videos and Help buttons located in the top right corner.