Customer Support Channels

  • 1 hour ticket response time
  • A 1–hour Response Guarantee

  • Our customer assistance staff is educated to very quickly deal with all of our cloud hosting service users’ questions and advise requests. Through our ticketing system, you are able to post your question and a support staff fellow member will likely get back to you within maximum one hour. Basically, practice shows that the standard resolution period is 20 min.

  • Top quality support service
  • A Top–quality Support Service

  • Our technical support service is delivered by a crew of educated techs who will be prepared to reply to your question immediately. You are able to get hold of the tech support crew by opening a help and support ticket from your Site Control Panel or by posting us an e–mail message. On working days, you can also contact us on the phone or take advantage of the online chat service.

  • Intuitive help center
  • An Intuitive Help Section

  • If you want help while working on your sites within the Control Panel, you’ll be able to always click on the Help key and pick your question in the group of posts that will pop up. We have as well turned lots of the posts into video lessons. The collection of video lessons will show up if you click on the Videos button present in each section.