If you’re a website owner, a problem could always crop up and it doesn’t automatically have to be related to the web hosting service itself. For example, something might go wrong when you bring an application up to date or some crucial data can be modified or erased mistakenly. Regardless of what the nature of the problem may be, you will have to touch base with the respective client service staff and ask them to restore a backup or to assist you in solving the problem that you’re facing. How quickly they’ll do it will predetermine the span of time that your sites will be offline. For some websites like social networking sites or web shops, a regular outage period too often means lost clients and money. That said, it is pretty important that you use the services of a web hosting company that offers not only a very good help desk service, but also a timely one.

One-Hour Response Guarantee in Cloud Hosting

Our guaranteed maximum reaction time for any client support ticket that you post or any email that you send is just one hour, even in case you contact us during weekends and public holidays. Whatever the essence of your problem or enquiry may be, we’ll help you out instantaneously and will provide you with the needed information to rectify any problem with your sites. The real response time usually does not surpass 15 to 20 minutes, which suggests that you can forget about waiting for hours and hours to get a problem resolved or what’s even worse than that – waiting a whole day only to obtain an answer that more info is required while nothing is resolved. We’ll offer you assistance in a well-timed fashion simply because we realize exactly how precious time can be in the dynamic electronic space. The 1-hour response time guarantee is valid for any billing or technical inquiry that you may have associated with our cloud hosting service.

One-Hour Response Guarantee in Semi-dedicated Servers

Our help desk staff representatives will be at your service all the time and they will respond to any trouble ticket that you send via our hosting Control Panel within maximum one hour. The response time is guaranteed irrespective of whether you have a generic query associated with your semi-dedicated server or you face a certain complication and for most issues you will not have to wait even that long. Regardless of what the essence of the issue is or what time it is, we will be there to help you out, as we’re available 24-7 to cope with any billing, general or technical issue. If you get in touch with us about anything that is within our capability, we’ll solve it before we reply, which implies that you will not have to wait for hours or even days while the problem persists. If there is something that you have to do on your end, we will provide you with the needed information – what possible solutions to try, what steps to take, etc.