When your hosting provider supplies live chat support, you are able to speak with a representative in real-time and learn helpful information or get an issue resolved in a timely manner. The basic advantage of using chat as an alternative to calling to talk to a live person is that you need just a computer with access to the world wide web, which means that you will not pay any rates when you are in a different state or country. What's more, it is a lot easier to copy and paste data for example domains, usernames or error messages i.e. details which are sometimes difficult to provide to the other side on the phone. The real-time chat is also a considerably faster way to contact the website hosting provider's support team compared to using a ticketing system. What's more, if some problem requires some more time to be dealt with, you are able to do something else while you wait for guidance on the live chat, which means that you won't lose time - something that is not possible in case you are on the telephone.

Live Chat Support in Cloud Hosting

As we consider the fact that a number of situations are easily resolved when you speak with a live person, we supply a live chat service for all of our prospective and existing customers. The chat is online every single day and our support representatives will help you with a wide range of questions and issues. In case you are not our customer yet, you're able to find out more about our cloud hosting plans and the website hosting environment in general so as to be certain that your sites will operate efficiently on our servers. If you already have an account and you have some questions or you encounter any troubles with some of our solutions, you can get in touch with us through the live chat and we can provide the necessary info or assist you to troubleshoot the issue. You will need to open a support ticket for some problems which require longer time or the expertise of a sysadmin, but for a lot of standard problems you'll get help on the spot.

Live Chat Support in Semi-dedicated Servers

We have a live chat service that is designed for all our potential and present clients. If you are looking for a new web hosting account, you'll be able to chat in real time to one of our representatives and receive more info about our Linux semi-dedicated service so as to pick the best plan for your web sites. In case you already have an account with us, we will be able to assist you timely with billing, general and first-level techmatters. Although in certain cases you'll need to open a support ticket since there're issues that cannot be resolved on the live chat, we will help you with lots of standard tasks, for instance setting up an e-mail account in an e-mail client or forwarding one domain name to another. As a result, you will receive quick support and you'll save time and effort.