If you have bought a web hosting package and you’ve got certain inquiries relating to a particular function/feature, or if you’ve bumped into some obstacle and you need help, you should be able to get in touch with the respective customer service staff. All web hosts use a ticketing system no matter if they provide other ways of contacting them along with it or not, because the fastest way to solve a problem most often is to send a ticket. This mode of correspondence makes the replies sent by both parties simple to follow and allows the customer care staff representatives to escalate the issue if, for instance, a server admin has to get involved. Most often, the ticketing system is part of the billing account and is not directly linked to the hosting space, which suggests that you must have at least 2 separate accounts to get in touch with the client care team and to actually manage the hosting space. Constantly logging in and out of different accounts may be a drag, not to mention the fact that it takes a long time for most hosting providers to respond to the tickets themselves.

Integrated Ticketing System in Cloud Hosting

The ticketing system that we use for our cloud hosting service is not separate from the web hosting account. It’s included in our all-embracing Hepsia hosting Control Panel and you will be able to access it at any moment with only a couple of clicks, without having to log out of your web hosting account. The ticketing system includes a quick-search box, which will help you trace de facto any support ticket that you’ve already sent, in case you need it. On top of that, you can see knowledge base articles that are relevant to different problem categories, which you can pick, so you can learn how to deal with a particular issue even before you actually submit a ticket. The ticket response time is no more than 1 hour, so you can receive swift assistance whenever you need one and in case our customer support team suggests that you do something in your account, you can do it instantly without logging out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

The support ticket system that we are using is incorporated into the Hepsia Control Panel, which we’ve created for our Linux semi-dedicated service, which suggests that you will not need another support platform to touch base with our customer support team – you can do it on the spot in the event that you bump into a problem. Sending a new ticket requires a few clicks and finding an older one is just as easy. Using our smart search filter, you can quickly find any ticket that you have opened in the past. You can post a ticket at any given moment whatsoever since our client support engineers are at your service 24x7x365 and reply in less than one hour, even though it seldom takes this much to receive a response. With the Hepsia Control Panel, you’ll have everything in one location and you can just forget about the need to log in and out of 2 or more platforms to solve a simple issue.