The customer support that you will get from your cloud hosting company is very important, regardless of whether you have pre-sales questions and you are not a client yet, or you've got some technical trouble with a current account. Prompt and accurate information about a question or an issue will save you lots of time and efforts, not mentioning that this can often be a proof that you're ordering from a genuine website hosting provider not from a reseller. If you purchase a hosting account through a company that does not own its servers and it can't access them immediately, it is very likely that you will wait for a few days in order to receive a reply to your question, so your web sites may remain offline for quite a while. In contrast, a company which offers various means of communication and has a support staff that is available any time will assist you to right away and help you reduce or fully avoid any downtime and prospective losses.

24/7 Customer Support in Cloud Hosting

We acknowledge the significance of getting assistance right away, so our cloud hosting services come with 24/7 support plus various means of communication. If you don't have an account yet, you can easily phone us or use our live chat and speak with a live representative, in order to learn more about our services or check if our servers meet the system requirements for your websites. As a result, you'll never end up buying a service which you can't use. In case you already have your website hosting account with us, you can also open a support ticket from your Hepsia hosting Control Panel when the issue is entirely technical or it requires additional analysis. Unlike the vast majority of suppliers out there, we answer to all the tickets within one hour, so you will not have to wait for an entire day. Our support services are available twenty-four-seven, even during public holidays.

24/7 Customer Support in Semi-dedicated Servers

You can try our support services even before you aquire a semi-dedicated server account from our company since we have phone and online chat support for billing, pre-sales and common queries. Our agents will assist you to choose the perfect package or offer you info about our servers, so as to check if the system requirements for your web sites are met. In case you are an existing client, you can also get in touch with us via email or through our ticketing system, which is accessible via the Hepsia web hosting Control Panel. We guarantee that when you employ these two methods of communication, you'll receive a reply within a maximum of 1 hour and that’s 24/7, including weekends and public holidays. In case you've used the web hosting services of other companies, even large ones, you can compare the response time as it often takes an entire day for them to handle a ticket.

24/7 Customer Support in VPS Servers

Every single VPS server plan that we provide features 24/7 customer and technical support, so in case you encounter any problem with the pre-installed software on the machine or you have any kind of pre-sales or general questions, you are able to contact us at any moment, even holidays and weekends. For your benefit, we supply different ways of communication - telephone support with several local numbers globally, live chat, emails and a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex tech problems since it'll be easier to keep track of what's going on. The maximum warranted reply time for all emails and tickets is 60 minutes, however it hardly ever takes that long to get support. In case you acquire the Managed Services upgrade that we provide, our administrators can also support you with any third-party software issues.

24/7 Customer Support in Dedicated Servers

If you purchase a dedicated server from our company, you will be able to contact us at any time using different channels and the max time that you'll have to wait for a response is up to one hour, so you can forget about waiting a whole day. Our customer and technical support service is online 24/7 regardless of whether it is a weekend or a holiday and we can help you with anything relevant to the apps that are pre-installed on the server. To get in touch with us about a technical matter, you will be able to open a trouble ticket via the Help section of your billing Control Panel or you could send us an email message. If you have any kind of general questions or you'd like to find out about our web hosting services before you order, you can take advantage of our live chat or you can call one of the local phone numbers that we have in different countries around the world. When you need assistance with third-party software that you can't deploy or operate properly, you'll be able to add the Managed Services upgrade to your current plan and our sysadmins will assist you.