A 99.9% Server Uptime
Our cloud hosting system is based on a dependable, enterprise–grade hardware architecture and a heavily customized Linux version. Thus, regardless of what your site is, or how many visitors you have, or even in case there is a denial–of–service assault, our physical servers will stay up and your websites will stay online.
All cloud hosting service packages offer a 99.9% server uptime guarantee. And regardless of which datacenter you choose, our uptime guarantee remains unchanged.
A 99.9% Network Uptime
Aside from our cloud hosting platform, we’ve also built our very own internal network in each one of our datacenters. Everything is based on top–of–the–line hardware components made by Juniper. Also, on each and every router, we’ve configured a firewall with a complex set of rules in order to sift all shady requests.
As a result, in each of our datacenter facilities – in our data center in US, in our data center in UK, in our data center in FI, in our data center in Eastern Europe as well as in our data center in AU, you will take advantage of a 99.9% network uptime guarantee. And this guarantee applies to all hosting packages in every datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting packages. If you are not pleased with our hosting services, or if you find them inadequate, or if you decide that you need a Linux VPS web hosting service instead of a cloud hosting account – you will get a full refund, no questions asked.
All domain name registrations are nonrefundable, but you’ll continue to have total control over your domain names even when you delete your hosting account with us.
24/7 Technical Support
We’ve mindfully hand–picked each individual member of our 24x7 support department to ensure that we can offer the best tech support you can possibly get. Each of our techs has many years of experience working with web hosting accounts behind his back, so they know very well what they are doing. And they are at your disposal 24–7–365 – you’ll be able to contact them at any time and they will respond as fast as possible.
Their average support ticket response time is under twenty minutes, whilst with many other web hosting distributors you have to wait around for days. And we also offer you a 1–hour response time guarantee. Regardless of what happens, your questions will be answered in under 60 minutes.